Refund & Cancellation Policy

Last updated: 17 October 2026

Because our products are digital downloads delivered instantly, this policy explains when a refund or cancellation is possible. Please read it before you buy.

1. Digital goods — general policy

Once a digital product has been delivered (the download link has been sent and/or the file has been accessed or downloaded), the sale is generally final and non-refundable, because the product cannot be "returned". This is standard for instant digital downloads.

2. Cancellation

An order cannot be cancelled once the download has been delivered. If you believe you were charged but did not receive your file, contact us right away (see below) — in most cases this is a delivery issue we can fix within minutes.

3. When we WILL refund or replace

We want you to get what you paid for. We will replace the file or, if we cannot resolve it, issue a refund if:

• the file is corrupt, won't open, or is materially different from what was described; or
• you were charged more than once for the same order; or
• you did not receive the download at all and we are unable to deliver it.

Please raise any such issue within 7 days of purchase and give us a chance to fix it first — most problems are solved with a fresh download link.

4. When we cannot refund

• Change of mind after the file has been downloaded.
• Buying the wrong product by mistake once it has been accessed.
• Not having the software to open it (the product page lists what you need — Excel or free Google Sheets, and a PDF reader).

5. How to request

Email restaurantmarketingkit@gmail.com or WhatsApp +91 88939 54618 with your order ID and a short description (a screenshot helps). We reply within a few hours on business days.

6. Approved refunds

Approved refunds are made to your original payment method, usually within 5–7 business days. Your bank or UPI provider may take a little longer to show it.